Frequently asked questions
Everything you need to know about ordering, delivery, returns and refunds. Can’t find your answer? We are only a message away.
Orders & delivery
How do I place an order?
Add the products you want to your basket, go to checkout, enter your delivery details and pay using the methods shown. We will email you an order confirmation.
How long does order processing take?
Orders typically process within 1–2 business days (Monday–Friday). Orders placed before 5:00 PM EST begin processing the same business day.
How long does delivery take?
Standard domestic US delivery takes an estimated 3–5 business days after dispatch. You will receive an email with live carrier tracking as soon as your parcel is shipped.
How can I track my order?
We will email you when your order is dispatched, including a tracking reference where the carrier provides one. You can also use our Track your order page with your order number and email address.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not been dispatched we will do our best to help. You also have a statutory right to cancel after delivery: see our Returns & Refunds Policy.
Where do you deliver?
Returns & refunds
What is the Rolsav 30-day return policy?
What are my cancellation and return rights?
We offer a hassle-free 30-Day Return Policy on all eligible items. If an item arrives damaged or defective, we provide a free prepaid return label and a full refund or replacement. For change of mind, items must remain factory-sealed. We do not charge restocking fees.
What should I do if my product arrives damaged or faulty?
Please contact us within 30 days at contact@rolsav.shop with your order number and photos of the damage. We will immediately provide a prepaid return label and send a replacement or issue a full refund.
Who pays for return postage?
If an item arrives damaged, defective, or incorrect, Rolsav provides a free prepaid return label ($0.00 cost to you). For change of mind returns, the customer covers the return shipping cost.
How long do refunds take?
Once your return is received and inspected at our returns processing center, refunds are processed within 5–7 business days to your original payment method in USD ($).
Products
Where can I find product specifications?
How do I choose the right storage jar or cookware size?
Payments & privacy
How is my personal information used?
We use it to process your order, deliver it and support you. You can read the details in our Privacy Policy.